At TheJ4, we prioritize your satisfaction and ensure high-quality customized products. Due to the personalized nature of our offerings, the following policies apply to cancellations and refunds:

Order Cancellation

Before Production: Orders can only be canceled within 2 hours of placement. After this period, the customization process begins, and cancellations are no longer possible.
How to Cancel: To request a cancellation, contact our support team immediately at jeyaintegratedorganicfarm@gmail.com or +91 98403 24948, providing your order ID.

Refund Policy

Refunds are not applicable for any orders due to the customized nature of our products.
Replacements Only: In the event of a manufacturing defect or damage during transit, we will replace the product free of charge.

Replacement Conditions

Replacements are only applicable for the following:

• Manufacturing defects

• Damage during shipping

To request a replacement, notify us within 7 days of receiving the product and provide clear evidence (e.g., photos of the defect or damage).

Non-Eligible Scenarios for Refund/Replacement

• Incorrect customization details provided by the customer (e.g., spelling errors, incorrect images).

• Dissatisfaction with design, color, or size due to customer error in selecting options.

• No Refund or Replacement Elegible for Customizable Products

How to Request a Replacement

Email us at jeyaintegratedorganicfarm@gmail.com with your order ID and issue details.
Attach photos or videos showing the defect or damage.
Once verified, a replacement will be processed promptly.

At TheJ4, your trust is important to us. We’re here to assist you at every step to ensure you have a delightful shopping experience. For queries, reach out to us anytime.